TERMS & CONDITIONS

These Terms & Conditions apply to all services provided by BrightSide Exterior Care Limited (“we”, “us”, “our”).

By accepting a quote or booking work with us, you agree to the following terms.

1. Definitions

  • “Services” means exterior cleaning work including (but not limited to) house washing, soft washing, gutter cleaning, deck cleaning, driveway/patio washing, and associated work.

  • “You” / “your” means the customer requesting the Services.

  • “Fee” means the amount quoted or invoiced for the Services.

2. Booking & Access

You agree to:

  • Provide us with safe access to the property and an outdoor water supply.

  • Ensure all windows and doors are closed before work begins.

  • Remove items such as outdoor furniture, cushions, washing, or fragile objects from the work areas.

We will notify you if weather or safety conditions prevent us from completing the work as scheduled.

3. Services & Expectations

We will:

  • Perform the Services with reasonable care and skill.

  • Use industry-standard soft-washing methods and appropriate chemicals.

  • Provide estimates in good faith; however, actual time and method may vary based on site conditions.

3.1 Pre-existing Conditions

We are not liable for damage caused by:

  • Loose, flaking, oxidised or deteriorated paint

  • Rotten timber, cracked cladding, or aged surfaces

  • Existing leaks around windows, doors, or joins

  • Surfaces weakened by age or weather exposure

We will take all reasonable care, but cannot guarantee outcomes where surfaces are already compromised.

4. Chemical Use

We use industry-standard biodegradable detergents. You agree that:

  • Some plants may be sensitive to chemicals despite rinsing; we take precautions but cannot guarantee zero impact.

  • Run-off may occur during cleaning, especially on steep or complex sites.

5. Payment Terms

  • Invoices are issued on completion and are due within 7 days.

  • Payment may be made by bank transfer.

  • Overdue invoices may incur interest at 10% per month plus recovery costs.

  • All prices include GST unless stated otherwise.

6. Cancellations & Rescheduling

  • Please give 24 hours notice if you need to cancel or reschedule.

  • Weather cancellations are at our discretion for safety and quality reasons.

7. Liability

To the extent permitted by law:

  • Our total liability for any claim will not exceed the total Fee paid for the Services.

  • We are not liable for indirect or consequential loss (e.g. loss of value, repainting costs, delays, etc.).

You indemnify us for any loss resulting from:

  • Providing inaccurate information

  • Unsafe site conditions not disclosed

  • Any issue caused by structural or surface weaknesses

8. General

  • We may update these Terms at any time; the latest version is at brightsideexterior.co.nz.

  • These Terms are governed by New Zealand law.